Return & Exchange Policy

I gladly accept returns and cancellations
  • Contact me within: 5 days of delivery
  • Ship items back within: 7 days of delivery
  • Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, I can't accept returns for:
  • Custom or personalized orders
  • One-Of-A-Kind Items and Limited Edition Items as identified in the product description. 
  • Soulful Silver Collection Malas Items
  • Full Moon Gemstone of the Month Mala Collection Items
I hope you are very happy with everything you receive from Be So Hum. 
However, if you need to return an item, please contact the shop prior to return. Do not send your items back without first hearing back from the shop. We are unable to process refunds if you do not get a confirmation from the shop first. Return shipping is the buyer responsibility. Contact the shop within 5 days to start the return process.

I will provide a refund** if items are returned within the first 7 days of purchase, assuming the item is returned unworn, in brand-new condition, and can be resold. Your refund will be processed once we receive and inspect the item.
Always contact the shop FIRST so we can make arrangements. I will try very hard to satisfy my customers. 

Custom orders are FINAL SALE and cannot be returned. If you request that I change anything from the original piece as it's listed (such as tassel color, adding a charm, etc.) this now makes the piece CUSTOM and NOT REFUNDABLE or RETURNABLE.

**International orders are FINAL SALE and NOT RETURNABLE. Shipping costs, customs, and lengthy shipping times prevent the possibility of return. Thank you for your understanding. 

You may contact the shop if your necklace needs to be repaired due to breakage. Repairs will be done free of charge (minus shipping fees which are buyer responsibility) within 60 days of purchase. International customers may incur fees for shipping and customs to return the item once it's repaired. Contact the shop for a quote. 

To learn more about keeping your mala in great condition, read our tips here.

After 60 days, repairs/restringing of malas and bracelets can be done for a fee. Please contact the shop for more details if you have a mala or bracelet that needs repair. 


Bracelets are made on stretch cord that is sized according to the size your provided in your convo with me. Please take care when taking your bracelet on and off. Avoid getting your bracelet wet.


Be So Hum wants you to be completely satisfied with your purchase for years to come. Customer satisfaction is very important to us!